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From81US$ /night
Check-in
19Dec2025Select date
Check-out
20Dec2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Sainsbury Road, Queenstown, New Zealand, 9197
-
Next to Lake Wakatipu
Very good
7.9
8.7
/10
4.0
4.0
/5

Mercure Queenstown Resort welcomes guests with exceptional views over Lake Wakatipu and the Remarkables Mountains, combined with excellent services and facilities. This 4-star Queenstown hotel serves as a base for families, groups, and couples seeking a relaxed retreat in New Zealand's adventure capital.

Rooms & Amenities

All rooms at Mercure Queenstown Resort feature views of Lake Wakatipu, the tranquil gardens, or the mountain ranges. Room amenities include an LED TV with satellite channels, tea/coffee making facilities, and in-room safes. Guests can enjoy breakfast in Rises Restaurant, boasting panoramic views and a buffet every morning.

Dining & Leisure

Dining options include the on-site South Eatery Restaurant, which offers local produce and wines and serves à la carte meals in the evenings. A seasonal outdoor pool and an alpine-themed Lounge Bar are available for relaxation. Guests are also welcome to enjoy recreational facilities such as saunas and two tennis courts.

Business & Services

The hotel features a 24-hour business center and meeting spaces for group gatherings, accommodating up to 100 people. Additionally, Mercure Queenstown Resort prioritizes a safe environment for all guests, ensuring essential safety features are in place. Local transport options include nearby bus stations and the Skyline Gondola.

Local Area & Activities

Mercure Queenstown Resort is just a 5-minute drive from Queenstown's vibrant dining and retail precinct, with notable landmarks such as Skyline Queenstown and Queenstown Gardens located within 3 km. Popular activities nearby include Onsen Hot Pools and Coronet Peak Ski Area. Guests can also access several hiking and biking trails for exploring the scenic surroundings.

Must-do experiences

  • Take the Skyline Gondola for breathtaking views of Queenstown.
  • Savor a Ferg Burger for the ultimate local food experience.
  • Stroll through the Queenstown Gardens for a peaceful afternoon.
  • Experience the thrill of bungee jumping at the Kawarau Bridge.
  • Visit the Kiwi Birdlife Park for a unique look at native wildlife.
View all

Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Standard Lake View Room Two Queen Beds
2 persons
26 m² 
2 King Size Beds
Shower
Heating
Superior Lake View Room Two Queen Beds
2 persons
29 m² 
2 King Size Beds
Shower
Heating
Standard Garden View Room King Bed
2 persons
23 m² 
1 King-size bed
Shower
Heating
Superior Lake View Room King Bed
2 persons
28 m² 
1 King-size bed
Shower
Heating
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Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Free Wi-Fi
  • On-site car park
  • Handicap parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Ski storage
  • Lift
  • Coffee shop
  • Vending machines
  • Fireplace
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Diving
  • Snorkelling
  • Canoeing
  • Skiing
  • Hiking
  • Cycling
  • Bowling
  • Mini golf

Services

  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink
  • Happy hour

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Picnic area/ Tables
  • Packed lunches
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's buffet
  • Children's pool

Spa & Leisure

  • Outdoor swimming pool
  • Sun loungers
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa lounge
  • Sauna
  • Steam room
  • Jacuzzi

Room features

  • Air conditioning
  • Heating
  • Soundproofed rooms
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries
  • Sink

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Dining Onsite

Mercure Queenstown Resort offers a delightful array of onsite dining options, perfect for travelers seeking a blend of family-friendly ambiance and modern flair. Guests can indulge in a variety of international cuisines while surrounded by the serene beauty of the alpine landscape. Whether starting the day with a hearty breakfast or winding down with dinner and drinks, each venue provides a unique culinary experience.
Mercure Queenstown Resort Restaurant photo
Mercure Queenstown Resort Restaurant photo
Mercure Queenstown Resort Restaurant photo

Rises

International buffet for breakfast
Ambiance
Bright and inviting with a cozy alpine touch
Key Offerings
Hearty buffet breakfast featuring a selection of international favorites, perfect for fueling up before a day of adventure.
Reservation
No
Daily from 06:30 to 10:00

South Eatery

A la carte with Central Otago wines and produce
Ambiance
Family-friendly and modern, ideal for both casual meals and special occasions
Key Offerings
Dine on a delectable a la carte menu paired with local wines in an inviting setting that caters to the whole family.
Reservation
Recommended
Daily from 18:00 to 22:00

Lounge Bar

Casual drinks and snacks
Ambiance
Relaxing alpine-themed space with an open fireplace
Key Offerings
Sip on crafted cocktails and enjoy a selection of beverages and snacks in a cozy atmosphere, perfect for unwinding after a day of exploration.
Reservation
No
Hours vary

Location

Sainsbury Road, Queenstown, New Zealand, 9197
Map view
Sainsbury Road, Queenstown, New Zealand, 9197
Nearby
Mt Crichton Loop Track
400 m
Restaurants
South Eatery
70 m
Sainsbury Road Fernhill Private Bag 50071
Rises
100 m
21 Sainsbury Road
VKnow
880 m
155 Fernhill Rd
Explore Queenstown
Explore Queenstown
Top Attractions
Activities
Dining
Entertainment
Skyline Queenstown
Skyline Queenstown
30 minutes' walk
A stunning viewpoint offering panoramic vistas of Queenstown and surrounding mountains. Enjoy gondola rides and luge tracks.
Queenstown Garden
Queenstown Garden
25 minutes' walk
A peaceful public garden featuring beautiful flowerbeds and walking paths. Great for picnics and free guided tours are available.
Kiwi and Birdlife Park
Kiwi and Birdlife Park
30 minutes' walk
Home to native New Zealand birds and wildlife. Guided tours provide insights into conservation efforts and local fauna.
Lake Wakatipu
Lake Wakatipu
25 minutes' walk
Queenstown's stunning lake, perfect for scenic walks, kayaking, or relaxing by the shore. Offers breathtaking views year-round.
Mt Crichton Loop Track
5 minutes' walk
An accessible hiking trail featuring diverse landscapes and a chance to see local wildlife. Ideal for both families and solo travelers.
G Force Paragliding
30 minutes' walk
Thrilling tandem paragliding with breathtaking aerial views of Queenstown. Book in advance for the best experience.
Flyboard Queenstown
10 minutes' walk
Exciting water sport offering flyboarding experiences on Lake Wakatipu. Ideal for thrill-seekers looking for a unique adventure.
Wellness Retreats
5 minutes' drive
Relaxing spa services and yoga classes available nearby. Perfect for unwinding after a day of adventure.
South Eatery
South Eatery
1 minute' walk
Casual dining with a farm-to-table ethos. Known for hearty breakfast and brunch options; gluten-free options available.
Rises
Rises
2 minutes' walk
A cozy spot specializing in local dishes with stunning views. Reservations recommended for indoor seating during peak times.
VKnow
VKnow
11 minutes' walk
Modern eatery offering a blend of international and local cuisines. Features a vibrant atmosphere with seasonal menus.
Fear Factory Queenstown
25 minutes' walk
Unique horror-themed attraction with immersive experiences. Great for thrill-seekers and fun with friends or family.
Queenstown Mall
Queenstown Mall
25 minutes' walk
A lively hub with shops, cafes, and occasional live entertainment. Perfect for families looking for a casual day out.
Getting around
City Centre
Queenstown24 min  ·  2.0 km
Airports
Queenstown Airport (ZQN)15 min  ·  9.9 km
Te Anau (TEU)269 min  ·  179.2 km

Reviews and Ratings

Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
7.9
7.9/10 based on 1455 reviews
Zoe
United Kingdom, January  2025
6.2/10

I had a pleasant stay at the hotel, with some highlights including stunning lake views from my room and a comfortable atmosphere. However, I was left feeling disappointed with the dining options and the overall amenities, which didn't quite align with the resort's pricing. The location provides a nice retreat from the hustle and bustle, though it's a bit challenging to get to and from town due to the steep hill.

Rooms
7.0
My room was good enough without major issues, boasting a fantastic view of the lake, but it wasn't well soundproofed to the hallways, which detracted a bit from the experience.
Service
6.0
The staff were really kind and did their best to accommodate us, even though it seemed they were a bit overwhelmed during the peak tourist season.
Location
7.0
The hotel is located away from the noise of town, offering beautiful views, but the steep hill makes it challenging if you want to walk into town.
Dining
5.0
I found the dining options quite disappointing, especially the breakfast, which was buffet style but lacked variety and quality.
Facilities
5.0
The facilities, including the pool area, were decent but left something to be desired; they didn't feel luxurious enough for a resort.
Stunning lake views
Disappointing dining options
Eva
United Kingdom, December  2024
7.4/10

Our experience at the hotel had its highs and lows. The stunning lake view from our room was undoubtedly a highlight, but the service we received upon check-in left much to be desired. The quality of the food at the restaurant was impressive, and we enjoyed our meals there. However, the outdated bathroom in our room was a letdown and affected our overall comfort during the stay.

Rooms
7.0
The room we stayed in had an amazing view of the lake, but the bathroom felt outdated and could use some renovations.
Service
6.0
Service was inconsistent; while some staff were warm and welcoming, others seemed indifferent, especially during check-in.
Location
8.0
The location offered breathtaking views of the lake, but it is quite a steep walk to reach the town, which could be challenging for some.
Dining
9.0
Dining at the hotel was a pleasant surprise, with high-quality meals that we enjoyed during our stay, especially the breakfast.
Facilities
7.0
The amenities were nice, but the lift being out of order was inconvenient.
Stunning lake views
Outdated bathroom
Isabella
United Kingdom, December  2024
7.8/10

I had a great experience at the resort, especially considering the affordable prices. The rooms were spacious and had stunning views, making it a comfortable stay. However, while the staff were lovely and helpful, the dining options were a little underwhelming, which detracted from the overall experience. Still, I appreciated the amenities and hospitality, making it a decent choice for families.

Rooms
9.0
The rooms were warm, clean, and well-equipped with excellent views of Lake Wakatipu and the mountains.
Service
10.0
The staff were friendly and accommodating, helping us with our requests and providing thoughtful surprises.
Location
8.0
The location was fantastic, offering breathtaking views right beside the lake, though it is a bit farther from the town center.
Dining
5.0
Dining was disappointing as meals didn't meet our expectations, especially given the prices.
Facilities
7.0
The pool was nice, although a bit cold, and the other amenities were decent, adding to a pleasant overall experience.
Albert
United Kingdom, November  2024
7.6/10

We had a wonderful stay at this hotel, enjoying stunning views of the lake and mountains. The rooms were spacious and comfortable, making it a peaceful retreat. However, the walk back from town is quite steep, and the dining options could use some improvement. Overall, it's a great place to relax and take in the natural beauty around you.

Rooms
8.0
The room was spacious and comfortable, and the beds were very cozy. The only downside was that it felt a bit drab and lacked character.
Service
9.0
The staff were exceptionally helpful and attentive, which made our stay very pleasant.
Location
7.0
While the hotel is a bit out of the town center, the views and tranquility more than make up for it. Just be prepared for a steep walk back.
Dining
6.0
The breakfast buffet was decent, with a variety of options, but it didn't blow me away. There's room for improvement in that area.
Facilities
8.0
The hotel features lovely amenities, including a well-maintained bar area with fantastic views.
Stunning lake views
Steep walk from town
Andrew
United Kingdom, November  2024
6.4/10

The hotel has a wonderful view of Lake Wakatipu, which made my stay enjoyable. The staff were accommodating but could be more responsive at times. While the amenities are decent, the property feels a bit dated and could use a facelift. The location is somewhat removed from the town center, making transportation a little challenging, but the overall value for money is fair, especially in comparison to other options.

Rooms
6.0
The rooms offered beautiful views, but they seemed a bit dated and in need of renovation, with some cleanliness issues like stained carpets and loose fittings.
Service
7.0
The service was friendly and helpful, although I found myself waiting for assistance at the bar on a few occasions.
Location
6.0
The hotel is set on a quiet hill with stunning lake views, but it's a bit too far from the town center, making access to local attractions somewhat inconvenient.
Dining
7.0
Dining was fairly good but felt a bit lackluster at times, particularly during busy hours where staff seemed overwhelmed.
Facilities
6.0
Facilities include a restaurant and bar facing the lake, but the common areas need attention to enhance the overall experience.
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Property information and rules
Check-in
from 14:00-23:59
Check-out
until 11 am
Guest Parking
Private parking is possible on site at NZD 15 per day.
Internet
is available in public areas for free.
Breakfast
A full breakfast is served at the price of NZD 32 per person per day. 
Pets
Pets are not allowed.
Languages
English, German, French, Spanish, Italian, Portuguese, Japanese, Korean, Hindi
Number of floors:
8
Number of rooms:
148
FAQs
About Mercure Queenstown Resort
What are the check-in and check-out times at Mercure Queenstown Resort?
Check-in is at 14:00 and check-out is at 11:00.
Is parking available at Mercure Queenstown Resort?
Private parking is available on-site for 15 NZD per day, but reservation is not possible.
What dining options are available at Mercure Queenstown Resort?
The on-site South Eatery Restaurant offers à la carte meals in the evenings and Rises Restaurant serves an English and continental buffet breakfast.
How far is Mercure Queenstown Resort from Queenstown's city center?
The hotel is located 3 km from Queenstown's city center.
What recreational facilities does Mercure Queenstown Resort offer?
The hotel features a seasonal outdoor pool, spa pools, a gym, and two tennis courts.
Which nearby attractions are close to Mercure Queenstown Resort?
Nearby attractions include Queenstown Gardens (3 km) and Earnslaw Park (3 km).
What room amenities are available at Mercure Queenstown Resort?
Rooms include air conditioning, an LED satellite TV, tea/coffee making facilities, and views of either the gardens or Lake Wakatipu.
Is breakfast included in the stay at Mercure Queenstown Resort?
Breakfast is available for an additional charge of 32 NZD.
What languages are spoken by the staff at Mercure Queenstown Resort?
The staff primarily speaks English.
What activities can guests participate in while staying at Mercure Queenstown Resort?
Guests can enjoy hiking, mini golf, and cycling as part of the recreational activities offered.
What type of hotel is Mercure Queenstown Resort considered?
The hotel is family-friendly and provides a base for adventure seekers wanting to explore themes of mountain and outdoor recreation.

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