Mercure Queenstown Resort, Queenstown ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

Sainsbury Road, Queenstown, New Zealand, 9197

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Lake View Room Two Queen Beds

Max:

3 persons

280 sq. feet

Bed options:

2 King Size Beds

Lake view

Shower

Heating

room details

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Superior Lake View Room Two Queen Beds

Max:

3 persons

315 sq. feet

Bed options:

2 King Size Beds

Lake view

Shower

Heating

room details

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Standard Garden View Room King Bed

Max:

2 persons

250 sq. feet

Bed options:

1 King-size bed

Garden view

Shower

Heating

room details

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Getting around

Explore a range of transportation options for your spa getaway

City Centre

Queenstown 1.2 mi

Airports

Queenstown (ZQN) 6.2 mi

Te Anau Manapouri (TEU) 111.4 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Lovely Views Dining

“The dining experience was enhanced by the stunning view from the restaurant, which I absolutely loved. Although I didn't dine there every night, I could tell that the atmosphere was cozy, especially with the large panoramic windows overlooking the lake. Each meal I did have, especially breakfast, offered a range of options with a beautiful backdrop that made for a nice start to my day.” view full review

Relaxing Sauna Experience

“During my stay, I had the chance to unwind in the sauna, which was quite a treat. Although the sauna area didn't provide views, it was well-maintained and offered a much-needed relaxation spot after a day of exploring. The outdoor setting near the garden was tranquil, allowing me to enjoy some serenity amid nature.” view full review

Spacious Lake View Room

“I was fortunate to stay in a spacious lake view room, which I found to be extremely comfortable. The layout was very inviting, with large windows that provided amazing views of the lake and mountains. I appreciated the comfort of the bed and the overall coziness of the space, making it a perfect retreat after a long day.” view full review

Basic but Functional

“While the bathroom in my room may have been modest in size, it was clean and functional. The bathroom had a refreshingly new vanity unit and tiling, making it quite adequate for my needs. I appreciated having the essentials there, which made getting ready each day easy and straightforward, despite the smaller space.” view full review

General

No smoking on site
Free Wi-Fi in public areas
Paid parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Ski storage
Lift
Coffee shop
Vending machines
Fireplace
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Diving
Snorkelling
Canoeing
Skiing
Hiking
Cycling
Bowling
Mini golf

Services

Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Picnic area/ Tables
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Children's buffet
Children's pool

Spa & Leisure

Outdoor swimming pool
Sun loungers
Sun terrace
Garden area
Leisure/ TV room
Spa lounge
Sauna
Steam room
Jacuzzi

Room features

Air conditioning
Heating
Soundproofed rooms
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Sink

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Sainsbury Road, Queenstown, New Zealand, 9197

Map view

Sainsbury Road, Queenstown, New Zealand, 9197

City landmarks

Cable Car

Skyline Queenstown

1.5 mi

Garden

Queenstown Garden

1.3 mi

Zoo

Kiwi and Birdlife Park

1.5 mi

Lake Wakatipu

1.3 mi

Square

Queenstown Mall

1.3 mi

Rees Street

William Gilbert Rees Statue

1.1 mi

65 Beach St

Moa Statue

1.2 mi

Skyline Gondola and Luge

1.4 mi

Theme Park

Fear Factory Queenstown

1.2 mi

Gforce Paragliding Skyline

G Force Paragliding

1.5 mi

Theme Park

Shotover Canyon Swing

1.3 mi

Gallery

Central Art Gallery Queenstown-Julia Milley

1.0 mi

96/130 Lake Esplanade

Flyboard Queenstown

2700 ft

Torpedo 7

Southern Lakes Heliski

1.2 mi

Richard Cogar Bryant

2700 ft

Gallery

Artbay Gallery

1.1 mi

96/130 Lake Esplanade

Lookout for Cecil Peak & Double Cone

3000 ft

Public Building

Queenstown Lakes District Council

1.1 mi

Shotover &

AJ Hackett Bungy

1.3 mi

Church

St Peter's Anglican Church

1.5 mi

Gallery

Silver Fern Gallery

1.2 mi

Gallery

Ivan Clarke Gallery

1.4 mi

19 Marine Parade Williams Cottage

Vesta Design

1.4 mi

35 Camp St

Hetties Rock & Crystal Shop

1.3 mi

Old power house

4000 ft

Cemetery

Queenstown Cemetery

1.5 mi

Rees St Marine Parade

Queenstown Underwater Observatory

1.3 mi

Gilly's Point

1.3 mi

Luge Advanced Track

Luge Queenstown

2.2 mi

Nearby

Mt Crichton Loop Track

1400 ft

Restaurants

Rises

400 ft

21 Sainsbury Road

Reviews and Ratings <br />

Feedback from previous guests about their experience.

70%

loved the resort and would return for another relaxing stay

Stunning lake views

Comfortable atmosphere

Disappointing dining options

Inadequate soundproofing

7.0/10

Very good

Rooms

7.4

Location

7.2

Service

7.6

Dining

6.2

Zoe

United Kingdom, January 2025

5.8/10

I had a pleasant stay at the hotel, with some highlights including stunning lake views from my room and a comfortable atmosphere. However, I was left feeling disappointed with the dining options and the overall amenities, which didn't quite align with the resort's pricing. The location provides a nice retreat from the hustle and bustle, though it's a bit challenging to get to and from town due to the steep hill.

Rooms

7.0

My room was good enough without major issues, boasting a fantastic view of the lake, but it wasn't well soundproofed to the hallways, which detracted a bit from the experience.

Service

6.0

The staff were really kind and did their best to accommodate us, even though it seemed they were a bit overwhelmed during the peak tourist season.

Location

7.0

The hotel is located away from the noise of town, offering beautiful views, but the steep hill makes it challenging if you want to walk into town.

Dining

5.0

I found the dining options quite disappointing, especially the breakfast, which was buffet style but lacked variety and quality.

Facilities

5.0

The facilities, including the pool area, were decent but left something to be desired; they didn't feel luxurious enough for a resort.

Stunning lake views

Disappointing dining options

Eva

United Kingdom, December 2024

7.4/10

Our experience at the hotel had its highs and lows. The stunning lake view from our room was undoubtedly a highlight, but the service we received upon check-in left much to be desired. The quality of the food at the restaurant was impressive, and we enjoyed our meals there. However, the outdated bathroom in our room was a letdown and affected our overall comfort during the stay.

Rooms

7.0

The room we stayed in had an amazing view of the lake, but the bathroom felt outdated and could use some renovations.

Service

6.0

Service was inconsistent; while some staff were warm and welcoming, others seemed indifferent, especially during check-in.

Location

8.0

The location offered breathtaking views of the lake, but it is quite a steep walk to reach the town, which could be challenging for some.

Dining

9.0

Dining at the hotel was a pleasant surprise, with high-quality meals that we enjoyed during our stay, especially the breakfast.

Facilities

7.0

The amenities were nice, but the lift being out of order was inconvenient.

Stunning lake views

Outdated bathroom

Isabella

United Kingdom, December 2024

7.8/10

I had a great experience at the resort, especially considering the affordable prices. The rooms were spacious and had stunning views, making it a comfortable stay. However, while the staff were lovely and helpful, the dining options were a little underwhelming, which detracted from the overall experience. Still, I appreciated the amenities and hospitality, making it a decent choice for families.

Rooms

9.0

The rooms were warm, clean, and well-equipped with excellent views of Lake Wakatipu and the mountains.

Service

10.0

The staff were friendly and accommodating, helping us with our requests and providing thoughtful surprises.

Location

8.0

The location was fantastic, offering breathtaking views right beside the lake, though it is a bit farther from the town center.

Dining

5.0

Dining was disappointing as meals didn't meet our expectations, especially given the prices.

Facilities

7.0

The pool was nice, although a bit cold, and the other amenities were decent, adding to a pleasant overall experience.

Albert

United Kingdom, November 2024

7.6/10

We had a wonderful stay at this hotel, enjoying stunning views of the lake and mountains. The rooms were spacious and comfortable, making it a peaceful retreat. However, the walk back from town is quite steep, and the dining options could use some improvement. Overall, it's a great place to relax and take in the natural beauty around you.

Rooms

8.0

The room was spacious and comfortable, and the beds were very cozy. The only downside was that it felt a bit drab and lacked character.

Service

9.0

The staff were exceptionally helpful and attentive, which made our stay very pleasant.

Location

7.0

While the hotel is a bit out of the town center, the views and tranquility more than make up for it. Just be prepared for a steep walk back.

Dining

6.0

The breakfast buffet was decent, with a variety of options, but it didn't blow me away. There's room for improvement in that area.

Facilities

8.0

The hotel features lovely amenities, including a well-maintained bar area with fantastic views.

Stunning lake views

Steep walk from town

Andrew

United Kingdom, November 2024

6.4/10

The hotel has a wonderful view of Lake Wakatipu, which made my stay enjoyable. The staff were accommodating but could be more responsive at times. While the amenities are decent, the property feels a bit dated and could use a facelift. The location is somewhat removed from the town center, making transportation a little challenging, but the overall value for money is fair, especially in comparison to other options.

Rooms

6.0

The rooms offered beautiful views, but they seemed a bit dated and in need of renovation, with some cleanliness issues like stained carpets and loose fittings.

Service

7.0

The service was friendly and helpful, although I found myself waiting for assistance at the bar on a few occasions.

Location

6.0

The hotel is set on a quiet hill with stunning lake views, but it's a bit too far from the town center, making access to local attractions somewhat inconvenient.

Dining

7.0

Dining was fairly good but felt a bit lackluster at times, particularly during busy hours where staff seemed overwhelmed.

Facilities

6.0

Facilities include a restaurant and bar facing the lake, but the common areas need attention to enhance the overall experience.